Terms & Conditions

This is Korea Tours — operated by Jungil Tour co.

Effective date: 4 September 2023  ·  Last updated: 18 September 2026  ·  Applies to: https://thisiskoreatours.com (the “Website”)

Please read these Terms & Conditions carefully before making a payment or booking with us. By using the Website or paying for a service, you agree to these terms.

Chapter 1. General Terms

Article 1. Purpose

The purpose of these Terms and Conditions of Jungil Tour co. Electronic Financial Transactions is to set forth the relationship between the Company and Users regarding Electronic Financial Transactions, with respect to the User’s use of PayPal provided through the internet website (https://thisiskoreatours.com/, hereinafter the “Website”) operated by Jungil Tour co. (“Company”).

Article 2. Definitions

The following terms used in these Terms and Conditions shall have the following meanings.

  1. “Electronic Financial Transaction” or “EFT” shall mean any transaction where the Company provides an electronic financial service through electronic devices, which is used by the Users in an automated manner without personally facing or directly communicating with employees of the Company.
  2. “Electronic Payment Transaction” or “EPT” means an electronic financial transaction where a person who makes a payment (“Payor”) allows the Company to use an electronic payment method and transfer the payment to a person who receives the payment (“Payee”).
  3. “Electronic Device” means a device used in electronically transmitting or processing electronic financial transaction information, including without limitation an automatic cash dispenser, automatic teller machine, payment terminal, computer, telephone, or other devices which electronically transmit or process information.
  4. “Access Media” means means or information used for Transaction Instruction in EFT or ensuring veracity and accuracy of transaction details, and set forth in Article 2 Item 10 of the Electronic Financial Transaction Act, including electronic cards or equivalent electronic data (including credit card information), certificate under the Digital Signature Act, user number registered with financial institutions or electronic financial businesses, the User’s bio information, or passwords required for use of such means or information.
  5. “User Number” means any combination of numbers and characters selected by the User and approved by the Company for the purpose of identifying such User and using the Service.
  6. “Password” means any combination of numbers and characters selected by a User and approved by the Company for the purpose of identifying such User and protecting user information.
  7. “Transaction Instruction” means the User’s instruction to a financial institution or an electronic financial company to process an EFT in accordance with an EFT agreement.
  8. “Error” means any case where an EFT was not made in accordance with the User’s Transaction Instruction or an EFT agreement without intentional or negligent act of the User.
  9. Unless otherwise defined in this Article or other Articles of these Terms and Conditions, all terms shall be governed by relevant laws such as the Electronic Financial Transaction Act.

Article 3. Presentation of and Amendment to Terms and Conditions

  1. The Company shall post these Terms and Conditions on the site before the User makes an EFT so that the User can check the material parts of these Terms and Conditions.
  2. The Company, upon the User’s request, shall distribute (including transmission via email) a copy of these Terms and Conditions to the User in the form of an electronic document.
  3. In the event the Company amends these Terms and Conditions, the Company shall notify Users by posting the amended Terms and Conditions, no later than one month prior to the effective date thereof, on the screen where financial transaction information is entered and on the Company’s website.

Article 4. Company’s Liability

  1. The Company shall be liable for any damages or losses incurred to the User arising from accidents caused by falsification or forgery of Access Media (only if the Company is the issuer, user, or administrator of the Access Media) or in the course of electronically transmitting or processing the execution of an agreement or Transaction Instruction.
  2. Notwithstanding the preceding Section, the Company shall not be responsible for damages or losses to the User in any of the following cases:
    1. Damages or losses were incurred to the User due to forgery or falsification of Access Media of which the Company is not the issuer.
    2. The User lends, grants to any third party the use of, or offers for the purpose of transfer or provision as security, Access Media, or he/she disclosed or neglected his/her Access Media even though he/she knew or should have known that a third party may make EFTs by using the User’s Access Media without authorization.
    3. Notwithstanding the User’s Transaction Instruction, the Company shall not be responsible for any delay or failure to process the EFT Service in the event of a force majeure event such as natural disasters, blackouts, fire, network interference, or other events beyond the control of the Company; provided that the Company notified the User of the reason for such delay or failure (including notification to the User by the financial institution, payment medium issuer, or online distributors).
  3. In the event the Company temporarily suspends the EFT Service for maintenance or replacement of information and communications equipment or facilities, it shall notify Users of such interruption period and the reasons therefor in advance on its website.

Article 5. Dispute Resolution and Mediation

  1. A User may request dispute resolution such as damage claims, or raise opinions and complaints related to EFTs, to the person in charge and the dispute resolution manager specified at the bottom of the main page of the Company’s website.
  2. In the event the User has applied for such dispute resolution to the Company, the Company shall notify the User of the results of its investigation or resolution of the dispute within fifteen (15) days.
  3. If the User objects to the result of the Company’s dispute resolution, he or she may apply for dispute mediation to either the Financial Disputes Mediation Committee of the Financial Supervisory Service under Article 51 of the Act on the Establishment of Financial Services Commission, or the Consumer Dispute Settlement Commission of the Korea Consumer Agency under Article 31 Paragraph 1 of the Framework Act on Consumers, in connection with the use of the Company’s EFT Service.

Article 6. The Company’s Duty of Security

In furtherance of ensuring security and reliability for EFTs, the Company complies with standards set forth by the Financial Services Commission in relation to IT and electronic financial business, such as human resources, facilities, and Electronic Devices for electronic transmission or processing.

Article 7. Rules Other than Terms and Conditions

Any matters not set forth herein (including the definition of terms) shall be governed by consumer protection-related laws, such as the Electronic Financial Transaction Act, the Act on Consumer Protection in Electronic Commerce, Etc., the E-Commerce Act, and the Specialized Credit Financial Business Act, and separate terms and conditions.

Article 8. Jurisdiction

Any dispute between the Company and Users shall be submitted to the applicable jurisdiction pursuant to the Civil Procedure Act.

Chapter 2. PayPal

Article 9. Definition

“PayPal” is an electronic commerce (e-commerce) company that facilitates payments between parties through online funds transfers. PayPal allows customers to establish an account on its website, which is connected to a user’s credit card or checking account.

Article 10. Security

  1. The Company uses PayPal to provide the highest level of security for payments processed through this website. PayPal ensures the user’s security by encrypting the connection when transmitting banking information on the network, and by safeguarding the user’s financial data throughout the ordering and payment process.
  2. If the security department suspects fraud, the Company has the right to cancel the transaction for security reasons. In most cases, users will be notified of authorization or fraud issues before users complete the check-out process.
  3. Orders from the website may be paid using a credit card, debit card, or PayPal. Users’ credit card data is only sent securely to PayPal and is not seen by the Company. For details of PayPal security, see www.paypal.com/security.

Article 11. Refund

The Company shall refund according to the PayPal refund system to users who comply with the Company’s cancellation policy. The money should be returned to the user’s PayPal balance or to the user’s credit card. Temporary hold: If the user’s refund status is “held,” it means the transaction was refunded before it has cleared the user’s bank. This process takes 3 to 5 business days to complete, and the refund will be credited to the user’s balance once the process is completed.

Article 12. Cancellation Policy

1) Bookings paid directly to This is Korea Tours

A 20% deposit is required for booking. Deposits are fully refundable if the tour is cancelled 15 days or more before the tour date. Cancellations made 14 days or less before the tour date will result in forfeiture of the deposit.

2) Bookings paid through an OTA (online travel agency)

If you booked through an OTA such as Viator or GetYourGuide, your booking contract is with that platform, and the cancellation policy set by that platform applies instead of ours. We do not set or waive those fees ourselves. The policy shown on the platform at the time of your booking is the one that applies.

For reference, OTAs generally apply a cancellation fee based on how far in advance you cancel — typically 100% if cancelled 2 days or less before the tour, 50% if cancelled 3–14 days before the tour, and 0% if cancelled 15 days or more before the tour. This is provided as a guide only; please check your OTA booking page for the exact terms that apply to you.

Note: The cancellation policy above applies to tour bookings. Weather, safety conditions, or circumstances beyond our control may require an itinerary change; in such cases we will discuss the available options with you.

Supplementary Provisions

This agreement shall go into effect on Sep 4, 2023.

Contact

Jungil Tour co. (This is Korea Tours)
3F, 4 Mangu-ro 21ga-gil, Dongdaemun-gu, Seoul, South Korea
Email: thisiskoreabb@gmail.com
WhatsApp: +82-10-8275-7750

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