Professionalism, communication and care We went on the DMZ tour today with myself and my family of 6... so 7 people in total. I had been debating on whether to join a bigger tour group to see the DMZ or to go with a company that would just take our family and I am so thankful that we went in a private car. We were staying at an airbnb in Yon San Gu and with having such drastically different ages in our group, I didn't know if it would be doable to wake up so early to meet a tour bus at a designated location. Two members of our group are senior citizens in their 70's and we also had a 7 year old, along with 2 teens in the group so it made it a lot more convenient and easier to have a car be able to come to our airbnb to pick us up to go to Paju to be able to go to the DMZ tour. This company had great and timely communication from the very beginning of my correspondence with them. Even though there was a time difference, Harry and Kevin always got back to me promptly with asking me where my family wanted to go, answering different questions that I had, and they were also prompt in sending me an itinerary and in letting me know who our guide for the tour would be. The communication with this group is excellent! A few days before our trip would start, our actual tour guide named Jay messaged me to find out where we would be staying and to also let me know what time he would come to pick us up. He was very prompt. We were the first in line and got an early entrance time to see the 3rd tunnel and to also be able to go into the observation deck cafe area to see across the river to see North Korea. His communication with us throughout the tour was excellent! He also knew exactly where to have us take group pictures and took pictures for us. We also ate a delicious Korean Barbecue lunch and then went to the Blue House to see the former residence of the President. (Normally, if groups get a later time for the DMZ entrance then we wouldn't have been able to see the Blue House but by the Grace of God and having had an early start, we were able to do both activities. It was a wonderful day!Our guide Jay was excellent. He is very personable and was very easy to converse with. He really went above and beyond for us in this trip as my dad was having some trouble coming back out of the tunnel and he walked near us and let my dad know that he could go as slow as he needed to go and that it was fine to take his time. During lunch, he even cooked the bulgogi for us. After the Blue House, my mom or dad had mentioned one of the fortress walls, Nongdaemun, so before taking us back to our airbnb in YongSanGu, he even made a detour to help us to see the fortress wall, then finally, before dropping us off, he made another detour to help stop by a small convenience store to see if they had anything to help with mosquitos. (My 7 year old had major mosquito bites and was very itchy.) We have had many different tours for different activities but Jay went above and beyond for us. My family was very impressed by the care that Jay showed and we are very impressed overall by the professionalism, communication and care that this entire company showed. On behalf of my family, I highly recommend this tour company.
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